What It’s Really Like to Work With a Travel Agent: From the Other Side

What It’s Really Like to Work With a Travel Agent: From the Other Side

As a travel agent, I get asked all the time: “Why should I use a travel agent when I can just book everything online myself?” I completely understand the hesitation—after all, the internet has made booking travel easier than ever. But after years of curating trips, making countless arrangements, and helping clients navigate the complexities of travel, I can confidently say that there’s a lot more to planning a trip than meets the eye. If you’ve never worked with a travel agent before, let me give you a peek into what the experience is really like.

Step 1: Getting to Know You (The Consultation)

When a client first reaches out, we begin by diving into a conversation about what they’re hoping to experience on their trip. This is your vacation, so I want to know everything—from where you’re thinking about going to the types of activities you enjoy. Are you looking for relaxation, adventure, or a mix of both? Do you want to discover local food spots or maybe try something completely unique, like private tours or cultural experiences?

The consultation is all about understanding your travel style, preferences, and needs. This step is crucial, as it helps me craft an itinerary that feels personalized, not cookie-cutter. I take notes on your budget, travel dates, and any special requirements (maybe you’re traveling with kids, or need a particular hotel amenity). Once I have all the information, the magic of planning begins.

Step 2: Crafting the Perfect Itinerary

One of the main reasons people hire a travel agent is the personalized attention they get. Instead of spending hours on travel websites comparing flights, hotels, and tours, I do all of that for you. Using my expertise, I pull together a detailed, customized itinerary that includes flights, accommodations, transfers, activities, and local experiences tailored just for you.

I try to blend a mix of popular activities and unique experiences. For example, if you're headed to Italy, I might suggest the typical tourist stops, like the Colosseum in Rome, but I'll also add in a small vineyard tour in Tuscany that isn’t on the usual tourist trail. Local knowledge is key here—my connections with hotels, guides, and tour operators allow me to secure exclusive deals or access that might be difficult to find on your own.

Once I send you the itinerary, we review it together. If there's anything you want to change or adjust, I'm here to make it happen. It's all about ensuring that the trip fits your vision.

Step 3: Booking, Rebooking, and Everything in Between

Now comes the easy part for you: booking. Once you’ve approved the itinerary, I take care of all the logistics—flights, hotels, tours, transfers, and more—so you don’t have to worry about a thing. But here’s the thing: while it may seem like I’m just booking travel for you, there’s so much more behind the scenes.

For example, I’ll monitor your flights for any changes or cancellations, rebook if necessary, and handle any last-minute issues that might pop up. I’ll also make sure that the flights you choose fit into the larger picture of your trip—no stressful layovers or too-tight schedules. I work with airlines, hotels, and tour operators to get the best deals, and I’m often able to provide perks.

And if you have any questions or want to change something last-minute? You just reach out, and I’ll handle it. I’ll be there to make adjustments or offer solutions so you don’t have to spend your vacation worrying about logistics.

Step 4: On-the-Ground Support and Troubleshooting

One of the most valuable things about using a travel agent is the peace of mind that comes with it. When you’re traveling, unexpected things can happen: flight delays, hotel overbookings, missed connections. If you’re working with me, you have someone in your corner to handle those situations. Whether it’s rebooking a missed flight or securing an emergency hotel room, I’m just a phone call or email away.

Clients always tell me how relieved they are to know that someone is looking out for them while they’re on the road. If you have a problem, you don’t have to spend hours on hold with a hotel or airline—you just contact me, and I’ll take care of it. I can work behind the scenes to ensure your trip stays smooth, even when hiccups arise.

Step 5: The Experience of a Lifetime (And the Aftercare)

Once you’re on your trip, my job isn’t over. I want you to have an amazing time, and that means I’m still checking in and making sure everything is going smoothly. I’m available to help with any last-minute requests or changes, and I always ensure that my clients have local resources like my recommendations or 24/7 emergency contacts in case something comes up.

But what I love most is hearing from clients after they return home. It’s incredibly rewarding to know that I helped create a trip they’ll never forget—whether it’s a family vacation, a romantic getaway, or a solo adventure. I always ask for feedback, too, so I can continue improving my services and offering even better experiences for future travelers.

Why You Should Consider Using a Travel Agent

By now, you might be wondering: Is using a travel agent really worth it? Here are some of the top reasons my clients say yes:

1. Expert Guidance: From destination knowledge to insider tips, I can guide you to the experiences that fit your interests, not just the typical tourist spots.

2. Time-Saving: I do the research, planning, and booking for you. You’re free to focus on the excitement of the trip, not the logistics.

3. Stress-Free Travel: You have a dedicated professional managing the details, including rebooking flights, ensuring accommodation, and solving issues while you travel.

4. Exclusive Access & Deals: Thanks to industry connections, I often have access to exclusive perks, discounts, and experiences that aren’t available to the general public.

5. Peace of Mind: If something goes wrong, you have a problem solver on call—no need to navigate travel troubles on your own.

While booking travel online can seem convenient, working with a travel agent ensures that your trip is truly personalized, stress-free, and unforgettable. So, whether you’re planning a romantic getaway, a family adventure, or a bucket-list vacation, consider enlisting a travel agent to help you craft the experience of a lifetime.

Have questions about working with a travel agent or need help planning your next trip? Let’s chat! I’d love to help you plan your next big adventure.

Happy travels,

Briana Kesler - Your Fairytale Vacation

Your Travel Expert